Posted on 24 April 2008 by brian
I think the term “Smart” is a misnomer
Dear Metro,
Please stop trying to shift us all over to SmarTrip cards if you admit that using one to ride the bus leaves you wide open to get screwed up.
Thanks,
urban bohemian

A few months back our office told us that they were finally entering the modern era and giving us transit benefits. There was a little dog & pony show and lots of incorrect and redacted information, etc. but overall it seemed like a good plan. I signed up for it in March, which meant my benefits would be available in April. In one of the group meetings the representative insisted that we wouldn’t have to do anything and the funds would be applied to our account. This is incorrect, however even going through the appropriate procedure, I wasn’t getting the funds downloaded to my SmarTrip card. So I decided to poke around and find out what was going on. I left an e-mail to my HR reps to ask for a POC for our benefits company and then contacted WMATA themselves. Here’s where it gets interesting.
Sandy, a genuinely nice customer service agent, confirmed that my card was registered and I told her my problem and she asked me when was the last time I used it. I told her just this morning and she said that nooooo, they showed my last use in Feb 2006. Wha-huh?! I told her that my current card was a replacement for a non-functioning card and that I’ve had it for quite a while. I rattled off my past 3 addresses and eventually she confirmed that I got it when I lived on Hobart St, which means I’ve had a SmarTrip for ages. There was a lot of time on hold and a lot of keyboard tapping and lot of “Hm..” on both sides of the call, but she was able to give me detailed directions on what to do next. I had to go to a station manager and get an internal code from my card.


